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Returns & Shipping

Hardworking Gentlemen Refund Policy

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We stand behind our products and aim for 100% Satisfaction. If for any reason you are unsatisfied with your purchase, please contact us and include your order confirmation number along with a brief description of the reason(s) you are unsatisfied and we will gladly exchange your product, provide you a credit, or refund your full purchase amount, less the cost of shipping. 


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We offer free shipping on returns & exchanges for ease of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Processing times vary depending on the banking institution. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hwgprovisions.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hwgprovisions.com and send your item to 1611 S. Rancho Santa Fe Rd, Ste D1, San Marcos, CA 92078

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 1611 S. Rancho Santa Fe Rd, Ste D1, San Marcos, CA 92078


Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


SHIPPING POLICY
All orders will be promptly shipped within 1-3 business days.

DELIVERY POLICY
Depending on the speed selected at checkout, items can arrive between 3 - 5 business days.

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